Do you really know how to effectively communicate? I am not convinced that people always consider how best to deliver a message. I sent this article around to my colleagues, who are primarily involved in sales and customer service, as I think it provides some good basic guidelines to delivering your message. And it applies to all part of our lifes, including communicating with fellow students and professors. The article is called: "When we talk, is anyone listening?", was written by Kriengsak Niratpattanasai and published in the Bangkok Post on the 27th October, 2008.